CMMI SVC-SIX SIGMA for service management

CMMI Benefit

Maturity is about consistency of results, Capability gives the strength to produce good results. Thus CMMI aims at developing the strength to consistently produce good results.

CMMI Model

CMMI consists of Maturity levels and Capability Levels.

CMMI offers two types of representations: Staged and Continuous 

Staged Model: Focus on improving and assessment of pre-defined group of process areas in a particular maturity level.

Continuous model: Focus on improving chosen process areas which consists of assessment of capability level for that particular process area.

Why CMMSVC is important?

Mainly, because of its focus on Risk Management and Service Quality.Service is a key area of focus for every business. Deriving a good Service strategy is extremely important for any business to remain competitive in the market.

Why small firm can choose CMMISVC – Continuous Representation

While CMMI offers strategic benefits, it is often perceived as a costly affair. Large firms have the sufficient and dedicated resources to establish and sustain CMMI practices, while small firms do not have the sufficient bandwidth to implement and sustain CMMI Practices.

CMMI SVC – Continuous Representation offers flexibility to choose process areas based on priority of the business.Priority can be set as per the customer needs of business, risks and challenges.

How does using Six Sigma to implement CMMISVC help?

Six Sigma combining with CMMI SVC Continuous Representation can be a good idea. Select Service Management processes that largely CTQ Customer Requirements. That’s where quick business benefit that can come from.

It can offer following QUICK WINS resulting in better results:

Ø Customer satisfaction

Ø Productivity

Ø Profitability

Ø ROI

Ø Employee satisfaction,

Ø Quality of Service Delivery

If you are a small services firm and would like to explore the CMMI advantage, we will share a consultancy plan with you. You may want to tailor the plan based on your own business needs or priorities.

For a copy of CMMI SVC Process Improvement Plan and Costing Details, Please drop a email to fasttrait@gmail.com