fasttrait: Changing quality focus and managing the uncertainty by way of knowledge

Sunday, August 7, 2016

Changing quality focus and managing the uncertainty by way of knowledge

"Be the change you wish to see in the world"- The Father of the Nation Mahatma Gandhi

We have learnt customer's and producer's viewpoints in the quality concepts. The product is of good quality when it is fit for use, perfect to specifications and satisfies the customer requirements. The quality is about delivering good products or services. The traditional way of quality functioning focuses on looking at processes as a means of delivering good quality products or services.

Next generation quality focus is changing towards the business transformation that allows businesses to exploit opportunities to grow, exceeding 360 degree expectations, brand building and developing sustainable capability to be resilient to adapt to the changes in the external environment.

Are business processes really addressing the needs of the business which encompass better alignment with business goals?
Are we able to identify business problems and resolve them on continuous basis?
How good is the business in adapting to changes and uncertainty?
Whether fulfilling business needs have created the positive change in the business environment?
Are we creating and performing the processes that never fail to deliver 360 degree performance?

“Change is the only constant”

There is emergence happening everywhere all the time in - business, technology, internal and external business environment, needs of the people, company management and owners.

When we see unexpected change, we need to embrace the fact that there may be some reason why world want the change to happen. These are the opportunities which can reveal if business is resilient or it needs to make efforts to become more resourceful.

Every time we work on a new problem or opportunity, we need to know it better. If we do not know how to become good at it, how can we adapt to the changes faster and with effectiveness?

Improvement is about making constant alignment to walk on the right path. Goals are achieved as a natural outcome at every step in this process. To make the alignment with the right path, we must learn. Continuous learning in order to strive for what is right is thus very fundamental to an improvement initiative.

Knowing is a process of transformation. Knowing something starts when we accept that the fact that we do not know. If something is already known, will there be any need to know? Knowing is a process of becoming good at something. When one knows means known becomes simple or crystal clear to one.

Biggest obstacle to continuous learning is fear to change. When we are not in favour of the change, there is no way to improve. We need to embrace the change and make it an opportunity to learn new things.